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 Northwest Vista College Library
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
210-486-4513 
mailto:nvc-library@alamo.edu
Mon - Thur: 7:30am - 8:30pm
Fri: 7:30am - 4:00pm
Sat: 8:30am - 2:30pm
Sun: CLOSED 
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    Northwest Vista College
   
 
  Dec 15, 2017
 
 
    
Northwest Vista College Schedule/Catalog 2017-2018

Customer Service/Sales Operations Level 1 Certificate


The Customer Service/Sales Operations program will prepare students for careers in a variety retail, call-center and business settings.  Appropriate preparation for these occupations is ensured by the curriculum design and instruction methods used in the customer service and sales industries.  Students will gain the ability to identify customer needs and present solutions.  The program will introduce students to proven sales tactics, consumer behavior, customer management, customer loyalty, effective relationship-building strategies, interpersonal communications, and public speaking for professionals.

With this award, you may seek jobs such as:

Customer Service Representative in Retail or Call Center Environment, Sales Associate in Retail or Call Center Environment, Inventory Clerk, Merchandising Clerk, Cashier

Related Awards:

Customer Service/Sales Operations A.A.S   

Customer Service Specialist, Occupational Skills Award  

Total Credit Hours Required: 24


Milestone Course(s)


*** denotes Milestone course(s).
A milestone course is a course that is critical for success in this program.

Notes:


Program CIP: 52.0411

Major Code: CSSO

Gainful Employment Information


The U.S. Department of Education requires colleges to disclose information for any financial aid eligible program that “prepares students for gainful employment in a recognized occupation.”
 
In accordance with these requirements we are providing the following information:
 
1. Standard Occupational Classification (SOC) codes
2. On-time graduation rates
3. Cost of the program to include books and fees
4. Placement rate for students completing the program
5. Median loan debt incurred by students who have completed the program
 
The information provided s the best available and represents data for one year.
 
More specific information about occupations can be found at the O*NET Resource Center.

Gainful Employment Information for Customer Service Sales Operations