Customer Service/Sales Operations Level 1 Certificate ♦

Return to: Degrees & Certificates - by AlamoINSTITUTE

This program is being phased out effective Spring 2023. 

As of March 21, 2023, No new students will be accepted into this program.

**Students currently in these programs will be able to complete their coursework by the summer of 2026. If a student is not planning to complete by that time, they are encouraged to reach out to their advisor to review other major options. 

The Customer Service/Sales Operations program will prepare students for careers in a variety retail, call-center and business settings.  Appropriate preparation for these occupations is ensured by the curriculum design and instruction methods used in the customer service and sales industries.  Students will gain the ability to identify customer needs and present solutions.  The program will introduce students to proven sales tactics, consumer behavior, customer management, customer loyalty, effective relationship-building strategies, interpersonal communications, and public speaking for professionals.

This offering is available in the following modes:

Face-to-face, Fully online

With this award, you may seek jobs such as:

Customer Service Representative in Retail or Call Center Environment, Sales Associate in Retail or Call Center Environment, Inventory Clerk, Merchandising Clerk, Cashier

Related Awards: 

Customer Service Specialist, Occupational Skills Award ♦   

Customer Service/Sales Operations A.A.S.  

♦ — This symbol indicates the offering is also available fully online.