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      Dec 26, 2024
    		 
    Northwest Vista College Schedule/Catalog 2017-2018 
    		    
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    Northwest Vista College Schedule/Catalog 2017-2018 [Archived Catalog]

    Customer Service/Sales Operations Level 1 Certificate

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    The Customer Service/Sales Operations program will prepare students for careers in a variety retail, call-center and business settings.  Appropriate preparation for these occupations is ensured by the curriculum design and instruction methods used in the customer service and sales industries.  Students will gain the ability to identify customer needs and present solutions.  The program will introduce students to proven sales tactics, consumer behavior, customer management, customer loyalty, effective relationship-building strategies, interpersonal communications, and public speaking for professionals.

    With this award, you may seek jobs such as:

    Customer Service Representative in Retail or Call Center Environment, Sales Associate in Retail or Call Center Environment, Inventory Clerk, Merchandising Clerk, Cashier

    Related Awards:

    Customer Service/Sales Operations A.A.S   

    Customer Service Specialist, Occupational Skills Award  

    Total Credit Hours Required: 24

    Semester I

    Semester II

    Milestone Course(s)

    *** denotes Milestone course(s).
    A milestone course is a course that is critical for success in this program.

    Notes:

    Program CIP: 52.0411

    Major Code: CSSO

    Gainful Employment Information

    The U.S. Department of Education requires colleges to disclose information for any financial aid eligible program that “prepares students for gainful employment in a recognized occupation.”
     
    In accordance with these requirements we are providing the following information:
     
    1. Standard Occupational Classification (SOC) codes
    2. On-time graduation rates
    3. Cost of the program to include books and fees
    4. Placement rate for students completing the program
    5. Median loan debt incurred by students who have completed the program
     
    The information provided s the best available and represents data for one year.
     
    More specific information about occupations can be found at the O*NET Resource Center.

    Gainful Employment Information for Customer Service Sales Operations

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