The Customer Service/Sales Operations program will prepare students for careers in a variety retail, call-center and business settings. Appropriate preparation for these occupations is ensured by the curriculum design and instruction methods used in the customer service and sales industries. Students will gain the ability to identify customer needs and present solutions. The program will introduce students to proven sales tactics, consumer behavior, customer management, customer loyalty, effective relationship-building strategies, interpersonal communications, and public speaking for professionals. Students will be prepared to take the national Customer Service and Sales Certification exam.
This offering is available in the following modes:
Face-to-face, Fully online
With this degree, you may seek jobs such as:
Customer Service Representative, Sales Associate, Retail/Sales Cashier; Team Lead, First Level Supervisor, Inventory Clerk, Merchandising Control Clerk
Related Degrees and Certificates:
Customer Service/Sales Operations Level 1 Certificate
Customer Service Specialist, Occupational Skills Award ♦
♦ — This symbol indicates the offering is also available fully online.